Help
Need help? Start here.
Pick the closest match to what you're trying to do. If you're not sure which applies, call us at (814) 368-7868.
I need help with something right now
Start a remote support session
Use this when you’ve called us and we asked you to start a session. A technician will guide you through it.
Start a session →
· SimpleHelp
Download the remote-support agent
For walk-up help when you don’t already have an agent installed. Most managed-service customers won’t need this — your devices already have what we need.
Download →
· RustDesk
Call us
Monday to Friday, 9:00 AM to 5:00 PM Eastern. Current managed customers can use the after-hours prompt.
(814) 368-7868
For current Walb Tech customers. The tools below are for businesses we already manage. If you’re not one yet, scroll down — or request a consultation .
I’m a current managed customer
Submit or check a ticket
Open a new ticket, track an existing one, or message your technician.
Open the support portal →
· Zendesk
View your invoices
Pay open invoices, see payment history, and update billing details.
Open billing portal →
· InvoiceNinja
Check the status of your devices
See which of your monitored devices are online, patched, and healthy.
View device status →
· TacticalRMM
I’m not a customer yet
Request a consultation
Not sure where to start? Tell us what’s going on and we’ll get back to you within one business day.
Get in touch →
Call us
Talk to a real person about whether we’re the right fit. Same hours as above.
(814) 368-7868
What’s the difference between these tools?
We use a few different systems behind the scenes. You don’t need to remember the names — just use the link that matches your situation.
- Start a remote support session — for when a Walb Tech technician is on the phone with you and asked you to click something.
- Download the remote-support agent — for one-time walk-up help on a machine that doesn’t already have a Walb Tech agent on it.
- Support portal / tickets — for managed customers, day-to-day issue tracking.
- Device status — for managed customers, the at-a-glance view of your equipment.
If you’re not sure which one applies, call us and we’ll point you to the right one.